Privacy Policy

Welcome to Village Achar. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, create an account, place an order, contact us, or use any of our services.

1. Information We Collect

We may collect personal information such as your full name, mobile number, email address, shipping address, billing address, order details, IP address, browser information, device information, and other details necessary to provide our services and improve your shopping experience.

2. Registration and OTP Verification

To protect user accounts and prevent unauthorized access, Village Achar may verify users through One-Time Passwords (OTP) sent via WhatsApp, SMS, or Email. OTP verification may be required during account registration, login verification, password reset requests, forgot password requests, mobile number verification, email verification, and account security checks. Users are solely responsible for keeping OTPs confidential and should never share them with anyone.

3. How We Use Your Information

The information collected by Village Achar may be used to create and manage user accounts, process and deliver orders, provide customer support, verify user identity, prevent fraud, improve website functionality, send order updates, maintain account security, and comply with applicable legal requirements.

4. WhatsApp Communication

Village Achar may communicate with users through WhatsApp for account verification, OTP delivery, password recovery, customer support, order-related notifications, and other service-related communications. These communications are intended solely for account management and customer service purposes.

5. Payment Information

Payments made on Village Achar are processed through trusted and secure third-party payment gateways. We do not store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, internet banking passwords, or other sensitive payment credentials. Payment providers process such information according to their own privacy and security policies.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, maintain secure login sessions, analyze website performance, and provide a better user experience.

7. Information Sharing

Village Achar does not sell, rent, or trade personal information. Information may be shared only with trusted payment service providers, logistics and delivery partners, technical service providers supporting website operations, or government and legal authorities when required by applicable law.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. While we strive to maintain strong security practices, no online platform can guarantee complete or absolute security.

9. Data Retention

Personal information may be retained for as long as necessary to provide services, process transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

10. User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials, passwords, and OTPs. Users must provide accurate information during registration and account management. Village Achar shall not be responsible for unauthorized access resulting from negligence, credential sharing, or failure to protect account information.

11. Third-Party Services

Our website may integrate with third-party services such as payment gateways, WhatsApp services, analytics tools, social media platforms, delivery partners, and other service providers.

12. Children's Privacy

Our services are intended for individuals who are legally permitted to use online commerce services. We do not knowingly collect personal information from children.

13. Limitation of Liability

By using our website, users acknowledge that internet-based services involve inherent risks. Village Achar shall not be liable for losses, damages, service interruptions, cyber-attacks, unauthorized access, or technical failures beyond our reasonable control.

14. Changes to This Privacy Policy

Village Achar reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will become effective upon publication on this page.

15. Contact Us